Overview of Company Customer Sentiment Analysis in May
Professional Drain & Sewer receives broadly positive feedback across professionalism, pricing, project completion, and experience, with multiple reviewers praising responsiveness, communication about delays, and technical competence. Pricing is noted as competitive and fair by several reviewers, and jobs appear to be completed thoroughly with cleanup and follow-through. However, one detailed 1-sta... Read more
Professional Drain & Sewer receives broadly positive feedback across professionalism, pricing, project completion, and experience, with multiple reviewers praising responsiveness, communication about delays, and technical competence. Pricing is noted as competitive and fair by several reviewers, and jobs appear to be completed thoroughly with cleanup and follow-through. However, one detailed 1-star review raises serious concerns about alleged insurance fraud coaching, referral of a suspected scam company, and unprofessional conduct, which meaningfully drags down scores across all dimensions. The positive reviews, while numerous, are relatively brief and lack deep specifics in several cases, limiting full confidence. Overall, the contractor appears capable and generally well-regarded, but the serious misconduct allegation cannot be dismissed. Read less