PJs Plumbing

PJ's Plumbing presents a deeply divided picture across all four dimensions. Professionalism is the most contested dimension: while many reviewers praise responsiveness, friendliness, and prompt arrival — often citing specific technicians like Scott, Pete, Cole, and Erik — a substantial number of negative reviews describe the owner Paul as rude, condescending, and dismissive when disputes arise... Read more

PJ's Plumbing presents a deeply divided picture across all four dimensions. Professionalism is the most contested dimension: while many reviewers praise responsiveness, friendliness, and prompt arrival — often citing specific technicians like Scott, Pete, Cole, and Erik — a substantial number of negative reviews describe the owner Paul as rude, condescending, and dismissive when disputes arise, dragging the score down significantly. Pricing is the weakest dimension, with multiple detailed, credible complaints about unexplained 'project billing,' charges for work not performed, rates far exceeding quoted amounts, and refusals to provide cost breakdowns — including reports filed with Wisconsin DATCP and Consumer Protection Services. Project completion is mixed: many jobs are described as completed quickly and correctly, but several reviews document incomplete work, warranty refusals, incorrect installations not remedied, no-shows after scheduling, and jobs left in worse condition than before. Experience scores moderately; individual technicians frequently receive praise for skill and knowledge, but there are credible accounts of incorrect installations, undertrained staff, and failure to diagnose problems correctly, preventing a higher score. Read less