Overview of Company Customer Sentiment Analysis in May
With only 2 reviews available, a reliable WW Score cannot be calculated, but the available data paints a deeply concerning picture. Two of the three dimension scores are driven primarily by serious negative incidents: a gas line installation that resulted in 4 major leaks confirmed by the utility company, and a toilet replacement that leaked repeatedly and was followed by the contractor going comp... Read more
With only 2 reviews available, a reliable WW Score cannot be calculated, but the available data paints a deeply concerning picture. Two of the three dimension scores are driven primarily by serious negative incidents: a gas line installation that resulted in 4 major leaks confirmed by the utility company, and a toilet replacement that leaked repeatedly and was followed by the contractor going completely unresponsive to the customer. The one positive review mentions responsiveness and a quick fix for a leaky toilet, which provides a small counterweight but is far outweighed by the severity of the negative accounts. Professionalism is particularly damaged by reports of ignored damage, no emergency contact number, no receipt provided, and a contractor refusing to return calls. Project completion scores are near the floor due to recurring failures and abandoned follow-through. Read less