Oak Creek Plumbing and Remodeling

Oak Creek Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: many customers praise individual technicians (Bob, Daryl, Gabby, Todd, Mike) as courteous, punctual, and communicative, while a significant number of reviews describe rude staff, missed appointments, ignored callbacks, and dismissive proj... Read more

Oak Creek Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: many customers praise individual technicians (Bob, Daryl, Gabby, Todd, Mike) as courteous, punctual, and communicative, while a significant number of reviews describe rude staff, missed appointments, ignored callbacks, and dismissive project managers. Pricing is the weakest dimension, with multiple explicit complaints about excessive trip charges, inflated quotes, and a service contract added without consent — only a handful of reviews describe pricing as fair or reasonable. Project completion is inconsistent: while many routine jobs were finished promptly and correctly, the record includes a bathroom remodel with repeated failures over five years, a month-long delay on a burst pipe repair, abandoned follow-through on scheduled appointments, and a shower installation that was never completed after materials were purchased. Experience scores moderately — individual technicians frequently demonstrate solid diagnostic and technical skills, but the remodel work and some repair decisions (replacing parts that did not need replacing, creating new problems) drag the score down meaningfully. Read less