Mike Ingrilli Plumbing

Mike Ingrilli Plumbing has a deeply mixed record across a large review base spanning over a decade. Professionalism is the most heavily flagged dimension, with numerous credible complaints about rude behavior from the owner and office staff, failure to return calls or show up for appointments, and dismissive responses to legitimate customer concerns — though many positive reviews praise individu... Read more

Mike Ingrilli Plumbing has a deeply mixed record across a large review base spanning over a decade. Professionalism is the most heavily flagged dimension, with numerous credible complaints about rude behavior from the owner and office staff, failure to return calls or show up for appointments, and dismissive responses to legitimate customer concerns — though many positive reviews praise individual plumbers as courteous, prompt, and thorough. Pricing is the single most damaging dimension: a consistent and recurring pattern of complaints about overbilling, undisclosed dispatch and travel fees, charging for incorrectly installed work, and at least one instance of litigation over a disputed invoice significantly drags this score down. Project completion is mixed — many jobs are completed well and on time, but there are credible accounts of abandoned work, failure to honor warranties, and jobs requiring multiple return visits to fix errors. Experience scores moderately well, with many reviewers praising technical skill and problem-solving, though several reviews describe work that had to be redone by other plumbers. Read less