Kettle Moraine Heating & Air Conditioning

Kettle Moraine exhibits significant inconsistency across service quality and pricing practices. While professionalism and technical expertise receive moderate-to-good marks (particularly for courteous technicians and knowledgeable service reps), the company is severely hampered by aggressive pricing practices, hidden charges, and questionable diagnostic tactics. Multiple reviews document price gou... Read more

Kettle Moraine exhibits significant inconsistency across service quality and pricing practices. While professionalism and technical expertise receive moderate-to-good marks (particularly for courteous technicians and knowledgeable service reps), the company is severely hampered by aggressive pricing practices, hidden charges, and questionable diagnostic tactics. Multiple reviews document price gouging (36% parts markup, $600 misdiagnosis later reduced to $140, $462 diagnostic fees for simple capacitor replacement), inconsistent messaging about free estimates, and sales-driven recommendations for unnecessary equipment. Project completion issues include incomplete work (furnace not moved as quoted, AC unit half-filled with refrigerant) and poor follow-up. Positive reviews tend to be older (2015–2019) or focus on individual technician courtesy rather than overall value. Read less