Gene Plumbing Wagner

Gene Wagner Plumbing shows mixed performance across all dimensions. Professionalism scores 72 with strong mentions of punctuality and responsiveness in recent reviews (2024-2025), but older reviews (2012-2022) reveal significant communication failures, no-shows, and attitude problems. Pricing is the weakest dimension at 58, with consistent complaints about travel time charges, inflated hourly rate... Read more

Gene Wagner Plumbing shows mixed performance across all dimensions. Professionalism scores 72 with strong mentions of punctuality and responsiveness in recent reviews (2024-2025), but older reviews (2012-2022) reveal significant communication failures, no-shows, and attitude problems. Pricing is the weakest dimension at 58, with consistent complaints about travel time charges, inflated hourly rates ($150-$250/hr), and equipment fees that customers perceive as excessive relative to work performed. Project completion scores 71, hampered by documented instances of incomplete work, failure to follow up on estimates, and unresolved issues requiring callbacks. Experience scores 76, with genuine technical skill acknowledged in complex sewer work, but undermined by cases of misdiagnosis and poor problem-solving. The company demonstrates capability but inconsistent execution and pricing transparency issues. Read less