Castleman and Sons Plumbing

Three of the four reviews are positive, praising punctuality, upfront pricing, and quality of work. However, the one negative review is highly detailed and credible, describing aggressive and hostile behavior from a technician during a callback visit, which significantly weighs down the professionalism and project completion scores. The negative review also raises a concern about incomplete or fau... Read more

Three of the four reviews are positive, praising punctuality, upfront pricing, and quality of work. However, the one negative review is highly detailed and credible, describing aggressive and hostile behavior from a technician during a callback visit, which significantly weighs down the professionalism and project completion scores. The negative review also raises a concern about incomplete or faulty initial work that required a return visit, impacting project completion confidence. Because the review pool is very small (only 4 reviews), no single dimension can be scored with high confidence, and the single damaging review carries disproportionate weight. Read less