Carl’s Plumbing

Carl's Plumbing presents a deeply divided picture across its review history. Positive reviews — concentrated more heavily in recent years (2024–2025) — frequently praise individual technicians by name (Chris, T, Tony, Sam) for punctuality, friendliness, and competent work, particularly through home warranty assignments. However, a substantial volume of negative reviews spanning 2014–2025 d... Read more

Carl's Plumbing presents a deeply divided picture across its review history. Positive reviews — concentrated more heavily in recent years (2024–2025) — frequently praise individual technicians by name (Chris, T, Tony, Sam) for punctuality, friendliness, and competent work, particularly through home warranty assignments. However, a substantial volume of negative reviews spanning 2014–2025 describes serious and recurring failures: rude office staff, abandoned or incomplete jobs, disputed and hidden charges, work done incorrectly requiring callbacks, and outright hostile interactions with management. Pricing concerns are significant, with multiple reviewers alleging unnecessary upsells, undisclosed fees, and charges collected for work never performed. Project completion is the most damaged dimension, with multiple accounts of jobs left unfinished for weeks or months, failed repairs requiring re-visits, and at least one case where a city inspector rejected an installation. The company appears to be under new management as of approximately mid-2024, and recent reviews do trend more positively, but the long tail of serious complaints prevents a high score. Read less