Building Waters

Building Waters has a strong base of positive reviews praising individual technicians by name — particularly Andrew, Connor, Dean, John, Ray, and others — for being professional, courteous, punctual, and knowledgeable. However, the pricing dimension is a significant drag on the overall score, with a recurring pattern of customers feeling overcharged, surprised by undisclosed fees (overtime rat... Read more

Building Waters has a strong base of positive reviews praising individual technicians by name — particularly Andrew, Connor, Dean, John, Ray, and others — for being professional, courteous, punctual, and knowledgeable. However, the pricing dimension is a significant drag on the overall score, with a recurring pattern of customers feeling overcharged, surprised by undisclosed fees (overtime rates, equipment charges, per-person billing), and billing for travel time to hardware stores. Project completion is generally solid but is undermined by several notable failures: incomplete jobs, a toilet that was not fixed correctly on the first visit, a bathroom remodel with crumbling grout and ignored instructions, an HVAC system left with gaps and leaks, and at least two instances of technicians not following up as promised. Experience scores well overall given the breadth of skilled work described, but is pulled down by a handful of reviews citing poor workmanship, incorrect installations, and technicians who appeared to lack the necessary parts or knowledge for the job. Read less