Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply mixed record that pulls the WW Score down significantly. Professionalism is heavily penalized by multiple explicit complaints about missed appointments, vanishing after disputes, and failure to return calls — including to a senior client — which offset the positive communication experiences noted in other reviews. Project completion is a serious concern: two review... Read more
This contractor has a deeply mixed record that pulls the WW Score down significantly. Professionalism is heavily penalized by multiple explicit complaints about missed appointments, vanishing after disputes, and failure to return calls — including to a senior client — which offset the positive communication experiences noted in other reviews. Project completion is a serious concern: two reviews describe work that was left incomplete, done incorrectly, or required full redoing by another contractor, and one review describes a window installation measured and installed incorrectly. Pricing receives a moderate score as one reviewer noted reasonable pricing and a detailed itemized estimate, but the cash-only preference and a dispute involving no refund after poor work raise transparency concerns. Experience scores in the middle range because positive reviews cite quality craftsmanship on wood repair, plumbing, and roofing, while negative reviews describe hack-level window installation and ruined closet doors — indicating inconsistent skill application across job types. Read less