Action Heating & Cooling

Action Heating and Cooling has a deeply mixed record across all four dimensions. Professionalism scores are dragged down by multiple credible complaints about late arrivals, missed appointments without communication, rude office staff (particularly a VP and owner named Tonia/Tanya), and technicians who left without completing work — though many positive reviews do praise individual techs as cour... Read more

Action Heating and Cooling has a deeply mixed record across all four dimensions. Professionalism scores are dragged down by multiple credible complaints about late arrivals, missed appointments without communication, rude office staff (particularly a VP and owner named Tonia/Tanya), and technicians who left without completing work — though many positive reviews do praise individual techs as courteous and professional. Pricing is a significant concern, with multiple reviewers citing overcharges, hidden fees, and charges for visits where nothing was fixed, while a smaller number of reviewers praised fair or reasonable pricing. Project completion is the most damaging dimension: recurring issues include improperly installed furnaces causing water damage, A/C units that never worked reliably after installation, warranty denials, abandoned jobs, and repeated callbacks that failed to resolve problems — though some customers report smooth, complete installations. Experience scores reflect a split between genuinely skilled technicians praised in individual reviews and a troubling pattern of misdiagnosis, pushing unnecessary full replacements, and failing to identify root causes that customers or other companies later resolved easily. Read less