Monona Plumbing & Fire Protection

Monona Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is significantly dragged down by multiple reviews citing rude technicians, ignored customers, failure to return calls, and a billing dispute where a plumber spent most of a service call on personal conversation without disclosing the per-minute cost — alongside genuinely positive reviews praising punctual... Read more

Monona Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is significantly dragged down by multiple reviews citing rude technicians, ignored customers, failure to return calls, and a billing dispute where a plumber spent most of a service call on personal conversation without disclosing the per-minute cost — alongside genuinely positive reviews praising punctuality, friendliness, and communication. Pricing is a notable weak point, with multiple reviewers independently describing the company as overpriced and inflexible on negotiation, and one reviewer explicitly flagging a lack of pricing transparency; only one or two reviews praised value. Project completion is mixed: several jobs were completed quickly and well, but there are clear failures including an unfixed repair, a missed appointment window that caused a customer to cancel, and a service call that resulted in no work being done. Experience scores moderately well, with several reviewers praising technical skill and problem-solving, but offset by at least one instance of incompetent work and a botched prior plumbing job that required correction. Read less