Greg’s Rite-Now Rooter

Greg's Rite-Now demonstrates strong technical expertise and generally prompt service, with many customers praising his knowledge of old plumbing systems and quick response times. However, the score is significantly impacted by recurring professionalism concerns—multiple customers reported disrespect, refusal to wear shoe covers, poor communication about pricing and payment methods, and lack of t... Read more

Greg's Rite-Now demonstrates strong technical expertise and generally prompt service, with many customers praising his knowledge of old plumbing systems and quick response times. However, the score is significantly impacted by recurring professionalism concerns—multiple customers reported disrespect, refusal to wear shoe covers, poor communication about pricing and payment methods, and lack of transparency regarding service fees. Project completion issues are evident in at least three cases where customers required callbacks for the same problem within weeks, with Greg refusing to honor warranty-like guarantees. Pricing transparency is a major weakness, with customers frequently surprised by cash-only payment requirements and lack of upfront estimates. While older reviews (2013-2019) are predominantly positive, more recent reviews (2023-2024) reveal a pattern of customer dissatisfaction. Read less