Capitol Plumbing Company

Capitol Plumbing has a deeply mixed record across 20 reviews spanning over a decade. The majority of positive reviews praise promptness, friendliness, and solid workmanship, with multiple long-term customers expressing high trust and repeat business. However, several serious negative reviews significantly drag down all dimensions: there are credible, detailed complaints about rude management (part... Read more

Capitol Plumbing has a deeply mixed record across 20 reviews spanning over a decade. The majority of positive reviews praise promptness, friendliness, and solid workmanship, with multiple long-term customers expressing high trust and repeat business. However, several serious negative reviews significantly drag down all dimensions: there are credible, detailed complaints about rude management (particularly Stan), billing disputes with unexplained overcharges and late fees, failure to follow through on quotes and callbacks, subpar structural workmanship, and even an instance of abusive language in a rebilling. Professionalism and pricing scores are notably suppressed because the negative incidents are specific, detailed, and corroborated across multiple independent reviewers. Project completion scores moderately because while many jobs were completed well, there are documented cases of repeated failed visits, abandoned quotes, and work requiring correction by a competitor. Read less