B & J Plumbing and Drain Service

The most dominant and damaging theme across these reviews is a severe and recurring failure to return calls, respond to messages, or communicate with potential and existing customers — this is explicitly mentioned in at least 5 of 8 reviews spanning from 2018 to 2024, indicating a persistent and systemic problem rather than an isolated incident. Professionalism scores very low because ghosting c... Read more

The most dominant and damaging theme across these reviews is a severe and recurring failure to return calls, respond to messages, or communicate with potential and existing customers — this is explicitly mentioned in at least 5 of 8 reviews spanning from 2018 to 2024, indicating a persistent and systemic problem rather than an isolated incident. Professionalism scores very low because ghosting customers is a fundamental failure of basic business conduct, and one review documents an outright financial dispute where Brad allegedly failed to refund a double payment despite repeated contact attempts. Project completion scores moderately because positive reviews do describe timely arrivals and completed work, but the pattern of never responding to new inquiries means many jobs were never started at all, which is a form of non-completion. Experience scores reasonably well in the limited cases where work was actually performed, with reviewers describing professional workmanship and effective problem-solving. Pricing scores very low due to a single serious allegation of retaining a double payment without refund, which, if accurate, represents a significant integrity concern beyond mere pricing fairness. Read less