Action Plumbing Heating Air Conditioning and Electric

Action Plumbing receives strong praise for professionalism and friendliness from the majority of recent reviewers, with technicians like Andrew, Troy, Ethan, Greg, Adam, Matt, and Kyle frequently cited for punctuality, communication, and courteous behavior. However, a meaningful minority of reviews — spanning multiple years — document serious professionalism failures including rude staff, miss... Read more

Action Plumbing receives strong praise for professionalism and friendliness from the majority of recent reviewers, with technicians like Andrew, Troy, Ethan, Greg, Adam, Matt, and Kyle frequently cited for punctuality, communication, and courteous behavior. However, a meaningful minority of reviews — spanning multiple years — document serious professionalism failures including rude staff, missed appointments, no-shows, and unanswered complaints, which meaningfully drag the professionalism score below the top tier. Pricing is the weakest dimension: multiple reviewers across different years explicitly called out high labor charges, inflated quotes, and a hard-sell culture, with one reviewer paying $445 for a simple outdoor faucet replacement and another being misled about tax credits. Project completion is mixed — most recent jobs appear to be completed satisfactorily, but there are documented cases of abandoned work, incorrect installations left uncorrected for years, and failure to follow through on callbacks. Experience scores moderately well overall, with many reviewers praising technical knowledge, but offset by documented cases of misdiagnosis, incorrect installations (dampers installed backwards for 9 years), and technicians unable to resolve issues that competitors solved quickly. Read less