Bernie Buchner

Professionalism is the most-mentioned dimension and shows a mixed picture: several reviewers praised courteous, responsive, and communicative technicians, but two reviews explicitly cite rudeness and unprofessional behavior, including a customer being called 'naive' when questioning their bill. Pricing is a notable weak point — two separate reviews describe overbilling or being charged more than... Read more

Professionalism is the most-mentioned dimension and shows a mixed picture: several reviewers praised courteous, responsive, and communicative technicians, but two reviews explicitly cite rudeness and unprofessional behavior, including a customer being called 'naive' when questioning their bill. Pricing is a notable weak point — two separate reviews describe overbilling or being charged more than quoted, which is a serious red flag that significantly drags down the pricing score. Project completion is generally positive, with multiple reviewers noting same-day or timely service and jobs completed efficiently, though the small sample limits full confidence. Experience scores moderately well, with reviewers noting thorough diagnostics and honest advice against unnecessary work, but the dataset is too small to draw firm conclusions. Read less