Overview of Company Customer Sentiment Analysis in October
This contractor's reviews present a sharply divided picture. One positive review from 2021 praises affordability, cleanliness, code compliance, and full project completion on a whole-house re-plumb. However, two more recent reviews from 2023 and 2024 are strongly negative: one documents a failure to respond to a quote request entirely, and another describes an egregiously inflated furnace replacem... Read more
This contractor's reviews present a sharply divided picture. One positive review from 2021 praises affordability, cleanliness, code compliance, and full project completion on a whole-house re-plumb. However, two more recent reviews from 2023 and 2024 are strongly negative: one documents a failure to respond to a quote request entirely, and another describes an egregiously inflated furnace replacement quote of $7,000 against a market-reasonable cost closer to $2,700–$3,000, raising serious concerns about pricing integrity. The recency weighting further drags scores down, as the two negative reviews are from 2023–2024 while the sole positive review is from 2021. Professionalism and pricing scores are particularly penalized given the explicit complaints about non-responsiveness and price gouging. Read less