WaterPro Basement Waterproofing

Tom's WaterPro demonstrates strong overall performance with particular strengths in professionalism, project completion, and technical expertise. The majority of reviews (15 of 19) are highly positive, praising punctuality, clean work, fair pricing relative to competitors, and reliable follow-through including warranty service. However, two significant negative reviews (2021 and 2009) document ser... Read more

Tom's WaterPro demonstrates strong overall performance with particular strengths in professionalism, project completion, and technical expertise. The majority of reviews (15 of 19) are highly positive, praising punctuality, clean work, fair pricing relative to competitors, and reliable follow-through including warranty service. However, two significant negative reviews (2021 and 2009) document serious issues: one involving a $14,000 drain tile replacement that failed to solve the problem, aggressive upselling, and disputed warranty terms; the other describing chronic communication failures and missed appointments. These negative experiences substantially lower confidence in consistency. Pricing feedback is mixed—most reviews praise competitive rates, but one customer felt misled into an expensive solution, and another objected to a $200 estimate fee. Read less