Roger J Schwab Plumbing

Roger J. Schwab Plumbing receives strong praise across many reviews for fast response times, friendly technicians (particularly Josh, Andrew/Andy, and Marco), and solid workmanship on a variety of jobs including sump pumps, water heaters, and drain clearing. However, professionalism is meaningfully dragged down by multiple credible complaints: a rude technician who laughed at a customer's question... Read more

Roger J. Schwab Plumbing receives strong praise across many reviews for fast response times, friendly technicians (particularly Josh, Andrew/Andy, and Marco), and solid workmanship on a variety of jobs including sump pumps, water heaters, and drain clearing. However, professionalism is meaningfully dragged down by multiple credible complaints: a rude technician who laughed at a customer's questions, a failure to return calls on at least two occasions, an argumentative owner response to a long-term customer's repeated equipment failures, and a customer service representative who reportedly hung up on a caller. Pricing is the weakest dimension, with three separate reviews — including two corroborating accounts from family members — alleging that an 87-year-old woman was charged $961 to replace a toilet with no alternatives offered, roughly double competitor quotes; one positive pricing mention and one general 'good value' comment partially offset this but do not neutralize the concern. Project completion scores moderately well, with most jobs described as completed promptly and correctly, though one negative review documents a multi-month saga of repeated sump pump failures and poor follow-through by the owner. Read less