Lee Mechanical | Service

Lee Mechanical/Plumbing exhibits severe and consistent problems across all dimensions. Professionalism is undermined by late arrivals, poor communication, rude office staff, and unresponsiveness to callbacks. Pricing is the most critical weakness, with extensive evidence of overcharging, hidden fees, lack of detailed invoices, and labor padding—multiple customers report being charged $300–$500... Read more

Lee Mechanical/Plumbing exhibits severe and consistent problems across all dimensions. Professionalism is undermined by late arrivals, poor communication, rude office staff, and unresponsiveness to callbacks. Pricing is the most critical weakness, with extensive evidence of overcharging, hidden fees, lack of detailed invoices, and labor padding—multiple customers report being charged $300–$500 for work that should cost $125–$200. Project completion suffers from incomplete repairs (temporary fixes instead of permanent solutions), wrong parts ordered, gas leaks left behind, and failure to follow up on promised service manager calls. Experience shows mixed results: some technicians demonstrate competence and go above-and-beyond (Nick Peter, Brandon, Kevin), but others lack diagnostic skills, make dangerous mistakes (cracked heat exchanger missed, gas leak created), and fail to resolve issues on first visit. The company's pattern of billing disputes, unresponsiveness to complaints, and inconsistent service quality across technicians creates a fundamentally unreliable contractor. Read less