K B I Plumbing and Drainage

KBI demonstrates strong technical knowledge and responsiveness, with multiple reviews praising quick arrival times and knowledgeable staff. However, professionalism and project completion scores are significantly dragged down by serious quality control issues: one review documents unprepared technicians, poor workmanship (incorrect toilet installation requiring $600 in repairs), and unprofessional... Read more

KBI demonstrates strong technical knowledge and responsiveness, with multiple reviews praising quick arrival times and knowledgeable staff. However, professionalism and project completion scores are significantly dragged down by serious quality control issues: one review documents unprepared technicians, poor workmanship (incorrect toilet installation requiring $600 in repairs), and unprofessional behavior including tracking mud and owner confrontation. Pricing is generally viewed favorably when work is completed correctly. The company shows inconsistency—excellent service in some cases, but critical failures in others that suggest reliability concerns. Read less