Cupco Plumbing

Cupco Plumbing presents a deeply divided picture across its review history. Positive reviews consistently praise responsiveness, same-day or next-day availability, friendly communication, and competent resolution of common plumbing issues such as sewer backups, sump pump failures, and water heater replacements. However, multiple serious negative reviews — including allegations of overcharging, i... Read more

Cupco Plumbing presents a deeply divided picture across its review history. Positive reviews consistently praise responsiveness, same-day or next-day availability, friendly communication, and competent resolution of common plumbing issues such as sewer backups, sump pump failures, and water heater replacements. However, multiple serious negative reviews — including allegations of overcharging, incomplete work, unauthorized credit card charges, and a racially charged confrontation — significantly drag down scores across all dimensions. The pricing dimension is the most damaged, with at least four detailed reviews alleging inflated quotes, scam-like upselling, and charges far exceeding what competitors quoted for identical work. Project completion is also penalized due to one review describing a job left unfinished with a hole in the wall and another describing a sewer cleaning that failed within five months with no warranty honored. Professionalism is similarly split, with warm praise from satisfied customers offset by accounts of the owner hanging up on a customer, sending harassing texts, and making an unprompted racial remark. Read less