Brilliant Plumbers

Brilliant Plumbers has a mixed but generally positive track record across the reviewed period. Professionalism is the most discussed dimension and is dragged down significantly by two credible 1-star reviews from the same date (April 23, 2024) describing rudeness, tardiness, and discriminatory behavior — these are serious concerns that cannot be dismissed. Pricing is similarly impacted by two ex... Read more

Brilliant Plumbers has a mixed but generally positive track record across the reviewed period. Professionalism is the most discussed dimension and is dragged down significantly by two credible 1-star reviews from the same date (April 23, 2024) describing rudeness, tardiness, and discriminatory behavior — these are serious concerns that cannot be dismissed. Pricing is similarly impacted by two explicit complaints about bait-and-switch pricing, which offset the positive mentions of fair and affordable costs from other reviewers. Project completion and experience scores are stronger, with multiple reviewers confirming timely arrivals, completed work, follow-up calls, and warranty offerings. The two negative reviews are recent (2024) and represent the most current signal available, which per recency rules carries elevated weight. Read less