Find Nearby Plumbers In Janesville, Wisconsin

Liberty Plumbing demonstrates strong overall performance with a WW Score of 82.3, driven primarily by exceptional professionalism (86.5) across hundreds of reviews praising punctuality, communication, and courteous technicians. Project completion scores (81.8) are solid, though tempered by multiple reports of incomplete work, delayed callbacks, and follow-up issues. Experience ratings (84.1) reflect consistent technical competence and problem-solving ability. Pricing (76.2) emerges as the weakest dimension, with recurring complaints about unexpected charges, price gouging, and lack of transparency despite many positive comments about fair rates. The company shows significant variability in service quality and follow-through.

• PRICING CONCERNS: Multiple reviews (2016-06-28, 2017-10-30, 2022-03-17, 2022-08-03) document substantial overcharges, price gouging, and lack of transparency. Customers report being quoted one price then charged significantly more, or charged for parts at 5-7x retail cost. This pattern suggests inconsistent pricing practices.
• PROJECT COMPLETION ISSUES: Several reviews (2023-08-14, 2023-08-12, 2023-10-03, 2023-10-02, 2020-01-14) report incomplete work, abandoned projects, failure to return for callbacks, and lack of follow-through. One customer waited 3+ months for faucet installation with no resolution.
• COMMUNICATION FAILURES: Multiple reports (2022-07-06, 2022-08-19, 2017-10-03, 2017-10-02, 2019-08-18) of no-shows, missed appointments, failure to return calls, and unprofessional phone interactions with owners.
• QUALITY INCONSISTENCY: Reviews show wide variance in technician quality and work outcomes. Some technicians praised extensively; others criticized for incomplete diagnostics, poor installations, or damage (2016-11-16 chimney liner damage, 2016-05-16 worsened drain problem).
• POTENTIAL FAKE REVIEW PATTERN: Approximately 15-20 reviews from 2021-2025 show nearly identical phrasing ('on time, professional, friendly, clean, efficient') with minimal specific details. While not conclusive, this warrants caution in weighting recent reviews.
• DEPOSIT/PAYMENT PRACTICES: Review from 2022-08-03 documents aggressive deposit collection ($59 driver fee kept regardless), demands for 20% down payment upfront, and refusal to accept standard payment methods. Raises consumer protection concerns.
• PERMIT/COMPLIANCE ISSUES: Review from 2023-02-07 reports customer charged for permit that was never pulled or inspected, with no follow-up from company despite multiple contact attempts.

This WW Score of 82.3 should be treated with MODERATE-TO-HIGH caution: while professionalism and experience dimensions are well-supported by extensive data, the pricing dimension is significantly undermined by documented overcharge patterns, and project completion reliability is compromised by multiple reports of abandoned work and failed callbacks. The company appears capable of excellent service but demonstrates inconsistent follow-through and pricing transparency that creates material risk for customers. Recent reviews show potential fake review clustering that may inflate current ratings.

Matt demonstrates strong professionalism with consistent praise for punctuality, responsiveness, and courteous communication across 10 reviews. Project completion is a clear strength, with 9 reviews explicitly noting timely job completion and follow-through on callbacks. Technical expertise is well-documented across 8 reviews, with customers highlighting his knowledge, problem-solving ability, and quality workmanship. Pricing is the weakest dimension, with only 3 mentions and mixed feedback—two negative reviews cite overcharging and unnecessary upsells, while positive reviews praise fair pricing. The overall score reflects strong execution on professionalism and completion, tempered by legitimate pricing concerns.

• Recency bias: 8 of 12 reviews are from 2014-2016 (8+ years old); only 2 reviews from 2023. Recent data is limited.
• Two negative reviews (1-star and 2-star) from 2014 cite arrogance, rudeness, and overcharging/unnecessary work recommendations. These are substantive complaints with specific details, not generic criticism.
• Pricing dimension has conflicting signals: positive reviews mention 'fair' and 'reasonable' pricing, but two older reviews explicitly allege overcharging by $750-$1000 on quotes. This inconsistency warrants caution.
• No reviews mention hidden charges or transparent quoting practices explicitly, limiting confidence in pricing assessment.

This score is moderately reliable for professionalism and project completion (HIGH confidence, 9-10 mentions each), but should be treated with caution due to significant recency bias (67% of reviews are 8+ years old) and conflicting pricing feedback from substantive negative reviews. Recent performance data is insufficient to confirm whether past pricing concerns have been addressed.

Ron's Plumbing shows a generally positive track record across most dimensions, with many customers praising his friendliness, technical skill, and ability to complete jobs efficiently. However, there are notable and recurring concerns around communication and reliability — multiple reviews explicitly describe being forgotten, missed appointments, and poor follow-up, which meaningfully drag down the professionalism and project completion scores. Pricing feedback is mixed: most find him fair or worth the cost, but at least one reviewer found him somewhat expensive. The one review from within the past 12 months (2023) is positive and speaks to repeat use, which is a good signal, but the bulk of the review base is 5–10+ years old, limiting recency confidence. Overall, Ron appears to be a skilled plumber when he shows up, but scheduling and communication reliability are a documented weak point.

• 7 reviews contain no usable text (blank, single period, or 'unknown') and were excluded from dimension scoring — these inflate the raw review count without contributing meaningful data.
• The majority of reviews are older than 5 years, with most dating from 2010–2016. Only one review is from the past 12 months (November 2023). Recency confidence is limited.
• Two separate reviews explicitly state Ron said 'I forgot about you' regarding scheduled appointments, and one review documents a no-show. This is a consistent and credible pattern of scheduling/communication failure, not an isolated incident.
• Several 5-star reviews use very brief, generic praise ('Ron is top notch.', 'He's been excellent.') with no specifics. While not conclusive evidence of fake reviews, these add limited scoring value and were weighted conservatively.
• One review (2013) raises a workmanship concern — unnecessary drywall removal without considering less invasive alternatives — suggesting occasional lapses in problem-solving judgment.

This WW Score carries moderate-to-high structural reliability due to sufficient review volume and multi-dimensional data, but should be interpreted cautiously given that most reviews are over 5 years old and documented scheduling failures represent a real and recurring risk for prospective customers.

Lloyd's Plumbing & Heating shows strong professionalism with many reviews praising punctuality, communication, and courteous staff (78/100). Technical experience is solid with customers noting knowledgeable technicians and quality workmanship (80/100). However, project completion is significantly hampered by multiple reports of incomplete work, extended delays, abandoned jobs, and failure to follow through on callbacks (68/100). Pricing is a major concern with numerous complaints about inconsistent quotes, hidden charges, billing disputes, and charges for incomplete work (62/100). The company demonstrates inconsistency across locations and technicians, with excellent service experiences alongside serious failures in the same review set.

• CRITICAL: Multiple duplicate reviews detected. The review about tankless heater quote delays appears identically twice (2023-06-10 and 2023-03-19), suggesting potential review manipulation or system error.
• PRICING INTEGRITY ISSUE: At least 6 reviews explicitly mention billing problems including: charges exceeding quotes by $73-$250+, requests for itemized invoices being denied or charged extra, inconsistent pricing for identical services ($164 vs $280 for dishwasher installation), and charges for work not completed.
• PROJECT COMPLETION RED FLAG: Multiple reviews document incomplete work requiring callbacks: sump pump installation abandoned after 4 weeks, shower faucet repair requiring 4 trips over weeks, toilet seal repair taking 2+ trips and still unresolved, furnace issues requiring 3 visits in 1 week.
• CUSTOMER SERVICE INCONSISTENCY: Stark contrast between reviews praising staff (kind, respectful, professional) and reviews citing rudeness, insulting behavior, and poor communication. This suggests significant variation in service quality across technicians or locations.
• LONG-TERM QUALITY CONCERNS: One detailed 2024 review documents systemic installation failures from 15 years prior (inadequate furnace intake, poor HVAC design, plumbing issues, defective shower enclosures, and current wall leak from improper faucet installation), indicating potential quality control issues.
• RESPONSIVENESS FAILURES: Multiple reviews cite failure to return calls, delayed quotes (2-4 weeks), and poor follow-up despite initial prompt responses.
• EMPTY REVIEWS: 7 reviews contain only ratings (5.0, 4.0) with no text, reducing data quality.

This WW Score of 72.8 should be treated with CAUTION despite HIGH overall confidence. While the score is based on substantial mention counts across all dimensions, the company exhibits extreme inconsistency—excellent service experiences coexist with serious failures in billing transparency, project completion, and follow-through. The pricing dimension is particularly unreliable due to documented billing disputes and lack of transparency. Recent reviews (2024-2025) show both 5-star and 1-star ratings, suggesting ongoing operational issues. Prospective customers should request itemized written quotes, clarify billing structure upfront, and establish clear completion timelines before engaging services.

E&D Water Works demonstrates strong technical expertise and generally positive customer experiences, with most reviews praising professionalism, fair pricing, and quality workmanship. However, two significant negative reviews from 2023 and 2019 document serious project completion failures—specifically multiple no-shows and unresolved service issues—which substantially lower the overall score. The company excels in responsiveness and problem-solving when present, but reliability gaps in scheduling and follow-through are a material concern. Recent positive reviews (2024, 2023) suggest some improvement, but the pattern of missed appointments cannot be ignored.

• Two critical negative reviews (2023-02-26 and 2019-09-19) document repeated no-shows and failure to complete repairs, directly contradicting the overwhelmingly positive narrative in other reviews. This inconsistency suggests either significant operational variability or potential service quality issues that resurface periodically.
• Review from 2019-09-19 is over 5 years old; however, the 2023-02-26 review is recent and documents identical failure pattern (multiple no-shows), indicating the problem may be systemic rather than isolated.
• Five reviews are 5-star with generic praise ('best in business,' 'wouldn't use anyone else') but lack specific technical details. While not necessarily fake, the uniformity of tone across multiple reviews warrants caution. The two 1-star reviews, by contrast, are highly specific and credible.
• Recency concern: 3 of 8 reviews are older than 2 years (2018, 2017, 2012). Most recent data (2024, 2023) is mixed—one excellent, two poor.

This score should be treated with caution. While technical expertise and pricing appear solid (HIGH confidence), the documented project completion failures—particularly repeated no-shows in recent years—represent a material risk that is not fully captured by the overall score. The WW Score of 82.1 reflects the average of strong and weak dimensions, but customers should be aware that reliability and follow-through appear inconsistent.

Liberty Plumbing demonstrates strong professionalism with consistent praise for punctuality, courtesy, cleanliness, and communication across multiple reviews. Project completion is solid with work that holds up well and jobs finished as promised. However, pricing is a significant concern—while some customers accept higher costs for quality work, others report severe overcharging (e.g., $2,300 for ~$100 in materials) and unwillingness to negotiate, particularly in hardship situations. Technical skill and workmanship are clearly strong, though one review indicates incomplete work (improper cleaning during initial job requiring expensive callback). The WW Score reflects strong execution offset by legitimate pricing and fairness concerns.

• RECENCY ISSUE: 5 of 7 reviews are from 2014–2016 (8+ years old). Only 2 reviews from 2017–2020. Current service quality cannot be reliably assessed.
• PRICING INCONSISTENCY: Reviews describe pricing as both 'fair' and 'severely overcharged.' One detailed complaint alleges $2,300 charge for ~$100 materials and refusal to negotiate during customer hardship. This suggests either inconsistent pricing practices or significant value perception gaps.
• INCOMPLETE WORK ALLEGATION: One review explicitly states initial work was incomplete (rock left in line), requiring expensive callback ($1,700 vs. $75 elsewhere). This is a project completion red flag.
• MISSING ESTIMATE: One review states no estimate was provided upfront, only time charges requested. This suggests inconsistent business practices.

This score should be treated with caution due to age of data (most reviews 8+ years old) and conflicting evidence on pricing fairness and work completeness. The MODERATE overall confidence reflects strong professionalism and skill offset by unresolved concerns about pricing transparency and initial work quality. Current performance may differ significantly from historical reviews.