Overview of Company Customer Sentiment Analysis in May
This contractor's reviews paint an overwhelmingly negative picture across all four scored dimensions. Professionalism is critically low, with 8 of 9 reviews explicitly describing no-shows, broken promises, ghosting, lying, and threatening behavior including lien threats. Project completion is nearly nonexistent in the review record — multiple reviewers describe paid work that was never finished,... Read more
This contractor's reviews paint an overwhelmingly negative picture across all four scored dimensions. Professionalism is critically low, with 8 of 9 reviews explicitly describing no-shows, broken promises, ghosting, lying, and threatening behavior including lien threats. Project completion is nearly nonexistent in the review record — multiple reviewers describe paid work that was never finished, abandoned mid-job, or completed so poorly that customers had to hire others to fix or finish it. Experience scores are also very low, with reviewers noting confusion on basic tasks, poor workmanship, and leaving messes. Pricing concerns center on demands for upfront payment followed by non-performance, which reviewers characterize as scam behavior. The single positive review (5-star, 2019) describes a responsive and knowledgeable visit for a furnace issue, but it is isolated, nearly 5 years old, and vastly outweighed by the volume and consistency of negative accounts. Read less