ASAP Sewer & Drain Cleaning | Neenah

ASAP Sewer and Drain receives consistently positive feedback on technician friendliness, punctuality, and technical competence from a large portion of reviewers, with multiple named technicians praised for professionalism and clear communication. However, the pricing dimension is severely dragged down by a significant and recurring pattern of complaints: hidden fees, undisclosed surcharges, charge... Read more

ASAP Sewer and Drain receives consistently positive feedback on technician friendliness, punctuality, and technical competence from a large portion of reviewers, with multiple named technicians praised for professionalism and clear communication. However, the pricing dimension is severely dragged down by a significant and recurring pattern of complaints: hidden fees, undisclosed surcharges, charges for services customers explicitly declined, and billing amounts far exceeding phone quotes — with multiple reviewers warning others not to sign the company's contract. Project completion is mixed: many jobs were finished quickly and effectively, but several reviews describe abandoned or incomplete work, failure to resolve the original issue, and a serious incident where a technician's camera became lodged in a pipe causing $2,100 in third-party repair costs. Communication failures — including no callbacks after multiple voicemails and no-shows without notice — further reduce the professionalism and project completion scores. The overall WW Score of 62.1 reflects a company with capable field technicians undermined by systemic billing and accountability problems. Read less