Ahern Gross Plumbing Contractors

Ahern-Gross shows a deeply mixed performance profile across its review history. Professionalism is the most polarized dimension: older reviews frequently praise punctuality, friendliness, and willingness to explain work, but two recent and detailed reviews (2024 and 2020) describe staff being outright rude, dismissive, and threatening customers with collections — dragging the score down signific... Read more

Ahern-Gross shows a deeply mixed performance profile across its review history. Professionalism is the most polarized dimension: older reviews frequently praise punctuality, friendliness, and willingness to explain work, but two recent and detailed reviews (2024 and 2020) describe staff being outright rude, dismissive, and threatening customers with collections — dragging the score down significantly. Pricing is the weakest dimension, with multiple reviewers explicitly calling out hidden charges, unexplained truck fees, overbilling disputes, and a lack of upfront transparency about total costs; only a handful of older reviews describe pricing as fair or reasonable. Project completion is middling — many jobs were finished well and on time, but there are notable failures including an unresolved leak with no follow-up call, a toilet issue left undiagnosed, and one instance where the plumber never returned to complete hanging pipes. Experience scores moderately, with several reviewers praising technical skill and problem-solving, though the failure to diagnose a toilet issue and an inability to locate a leak undercut confidence in consistent workmanship. Read less