Countryside Plumbing & Heating

Countryside Plumbing and Heating earns strong praise from the majority of reviewers for responsive, courteous, and knowledgeable technicians, with many customers citing years of loyal use and specific staff by name. However, a meaningful cluster of negative reviews — spanning multiple years — raises serious concerns about billing practices, including charges significantly above quoted amounts,... Read more

Countryside Plumbing and Heating earns strong praise from the majority of reviewers for responsive, courteous, and knowledgeable technicians, with many customers citing years of loyal use and specific staff by name. However, a meaningful cluster of negative reviews — spanning multiple years — raises serious concerns about billing practices, including charges significantly above quoted amounts, billing for return trips caused by technician unpreparedness, and difficulty reaching management to resolve disputes. Project completion is also dinged by at least two reviews describing abandoned or incomplete work, and one alarming review describes a gas leak at an installed water heater that went unaddressed for nearly a year. Professionalism scores are pulled down by multiple accounts of poor office communication, unreturned calls, and at least one instance of a staff member laughing at a customer reporting a gas emergency. The pricing dimension is the weakest area, with recurring complaints about hidden charges, fuel surcharges, emergency rates applied without consent, and labor costs far exceeding quoted figures. Read less