Olson Plumbing & Heating

Olson Plumbing and Heating has a large and genuinely mixed review record. Many customers praise individual technicians — particularly Dwayne James, Brett, Steve, and others — for being professional, knowledgeable, courteous, and responsive, especially in emergency situations. However, a meaningful cluster of negative reviews documents serious and recurring failures in communication: failure to... Read more

Olson Plumbing and Heating has a large and genuinely mixed review record. Many customers praise individual technicians — particularly Dwayne James, Brett, Steve, and others — for being professional, knowledgeable, courteous, and responsive, especially in emergency situations. However, a meaningful cluster of negative reviews documents serious and recurring failures in communication: failure to follow up on quotes, no-shows, condescending office staff, and unresponsiveness that cost customers significant time. Pricing concerns appear in multiple reviews, including one detailed account of a $325 part quoted at $100 with no authorization, and another alleging a 2.5-hour labor charge for a job that should have taken under an hour. Project completion is also mixed — several reviews describe jobs that were delayed, incomplete, or required multiple return visits, including one gas line installation that failed pressure inspection and another where a technician left without turning the gas back on. The high volume of blank 5-star reviews from a single date cluster (2024-06-06) significantly inflates the raw star average and raises authenticity concerns. Read less