TR Johnson & Son

TR Johnson and Son receives a critically low WW Score of 32.8, driven by overwhelmingly negative feedback across all dimensions. Professionalism is severely compromised by documented rudeness, poor communication, failure to return calls, and unprofessional office staff behavior (12 mentions). Pricing is a major complaint with 10 mentions of overcharging, hidden fees, inflated travel charges, and b... Read more

TR Johnson and Son receives a critically low WW Score of 32.8, driven by overwhelmingly negative feedback across all dimensions. Professionalism is severely compromised by documented rudeness, poor communication, failure to return calls, and unprofessional office staff behavior (12 mentions). Pricing is a major complaint with 10 mentions of overcharging, hidden fees, inflated travel charges, and billing discrepancies far exceeding initial quotes. Project completion suffers from incomplete work, repeated failures requiring callbacks, and in one case catastrophic flooding from faulty repairs (11 mentions). While some older reviews (2009-2010) acknowledge decent workmanship, recent reviews (2012-2023) consistently report poor quality and incompetence. The company's pattern of defensive behavior when questioned and refusal to address customer concerns further undermines trust. Read less