Overview of Company Customer Sentiment Analysis in May
Perry's Plumbing receives deeply mixed reviews, but the negative feedback is both more numerous and more detailed, dragging scores down significantly across all dimensions. Professionalism is the most damaged dimension, with at least 7 reviews explicitly describing rude, disrespectful, or hostile behavior — including one reviewer quoting the contractor saying 'Kiss my a$$' and another describing... Read more
Perry's Plumbing receives deeply mixed reviews, but the negative feedback is both more numerous and more detailed, dragging scores down significantly across all dimensions. Professionalism is the most damaged dimension, with at least 7 reviews explicitly describing rude, disrespectful, or hostile behavior — including one reviewer quoting the contractor saying 'Kiss my a$$' and another describing sloppy, destructive work inside their home. Pricing is also a serious concern, with multiple reviewers citing surprise charges, quotes that ballooned significantly upon completion, and at least one charge of $179.23 for reattaching a toilet chain that the contractor himself admitted was the only work performed. Project completion is mixed: several positive reviewers confirm jobs were finished and problems resolved, but negative reviewers describe incomplete diagnostics, property damage during the job, and a refusal to commit to any estimate. Experience scores moderately because a handful of reviewers do confirm successful repairs and technical knowledge, but this is undercut by accounts of a contractor who could not locate a frozen pipe for hours and ultimately caused ceiling and panel damage in the process. Read less