B & B Johnson Plumbing

B&B Johnson presents a mixed picture across all four dimensions. Professionalism is significantly dragged down by multiple reviews citing poor scheduling reliability, no-shows, failure to communicate arrival times, and one instance of leaving trash on-site and ignoring follow-up emails — serious concerns that offset the genuine praise for friendly and communicative plumbers in positive reviews. ... Read more

B&B Johnson presents a mixed picture across all four dimensions. Professionalism is significantly dragged down by multiple reviews citing poor scheduling reliability, no-shows, failure to communicate arrival times, and one instance of leaving trash on-site and ignoring follow-up emails — serious concerns that offset the genuine praise for friendly and communicative plumbers in positive reviews. Project completion is similarly split: several reviewers praise fast, effective work, but one notable negative review describes a sewer job that created a new problem (sealed floor drain) and was met with an $1,100 upsell rather than a remedy, which is a significant red flag. Pricing drew mixed signals — one reviewer found prices great, another found a water heater estimate way over the top — resulting in a below-average score. Technical experience scores somewhat better, with multiple reviewers praising efficient, skilled work on varied jobs including burst pipes, gas lines, and water heaters, though the sewer line incident tempers confidence in workmanship quality. Read less