Tom’s Plumbing

Tom's Plumbing demonstrates strong technical competence and professionalism, with extensive evidence of skilled workmanship, punctuality, and responsive communication across the majority of reviews. However, the business is significantly hampered by persistent pricing concerns—multiple customers report being quoted one price and charged substantially more, with some citing deceptive marketing pr... Read more

Tom's Plumbing demonstrates strong technical competence and professionalism, with extensive evidence of skilled workmanship, punctuality, and responsive communication across the majority of reviews. However, the business is significantly hampered by persistent pricing concerns—multiple customers report being quoted one price and charged substantially more, with some citing deceptive marketing practices (e.g., the $99 drain cleaning offer that only covered the service call). Project completion is generally reliable, though several reviews document follow-up failures and incomplete callbacks. The company shows inconsistent execution: while many customers praise Tom's personal involvement and integrity, others report poor experiences with assistants and unresolved issues. The 12+ year review history reveals both loyal, repeat customers and serious complaints about overcharging and poor follow-through. Read less