Mullen Plumbing, Heating & Cooling

Mullen Plumbing's review record is dominated by serious, specific complaints across all four scored dimensions. Professionalism is heavily damaged by multiple no-show incidents, a technician who failed basic hygiene standards, an estimator who spat tobacco and rambled about personal medical history, and rude office staff — with only a handful of positive mentions of friendly or timely technician... Read more

Mullen Plumbing's review record is dominated by serious, specific complaints across all four scored dimensions. Professionalism is heavily damaged by multiple no-show incidents, a technician who failed basic hygiene standards, an estimator who spat tobacco and rambled about personal medical history, and rude office staff — with only a handful of positive mentions of friendly or timely technicians. Pricing is a consistent pain point, with multiple reviewers citing estimates dramatically higher than competitors (one reviewer was quoted $7,200 for a job done elsewhere for $900, another $4,000 vs. $2,500 market rate), and one reviewer alleging deliberate upselling and possible sabotage of an AC unit. Project completion is arguably the weakest area, with reviewers describing unfinished jobs, repeat visits that failed to resolve issues, debris left behind, and in one case a ladder taken from the customer's home — offset only slightly by a few positive accounts of responsive emergency service. Experience scores modestly higher due to a few credible accounts of correct diagnosis and competent repair, but is undermined by cases of misdiagnosis (unnecessary water heater replacement), a sewer line that required a competitor to fix after two failed Mullen attempts, and an AC installation left incomplete. Read less