E.J. Thompson & Son

This contractor demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by unresponsiveness, failure to return calls, apparent number blocking, and misleading communication about service area availability. Project completion is the most damaging dimension, with evidence of incomplete work (backflow valve installation delayed 6+ months), abandoned ... Read more

This contractor demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by unresponsiveness, failure to return calls, apparent number blocking, and misleading communication about service area availability. Project completion is the most damaging dimension, with evidence of incomplete work (backflow valve installation delayed 6+ months), abandoned jobs, and failure to honor warranties. Pricing concerns are substantial, with customers reporting inflated labor costs ($1000+ for heat pump repair that another company completed for $80, $1015 for water tank replacement deemed excessive). Technical competence is questionable, evidenced by incorrect load calculations, oversized equipment installation, and faulty measurements that forced unnecessary equipment changes. All five reviews are uniformly negative with specific, detailed complaints rather than vague criticism. Read less