Darnold & Lyons Heating and Cooling

Darnold & Lyons demonstrates strong technical expertise and generally reliable service, as evidenced by a 20-year customer relationship and consistent maintenance work. However, a critical pricing concern emerges from one detailed review alleging aggressive upselling (recommending a $10,000 unit replacement for a $40 wire repair) and refusal to perform repairs on older equipment. Professionalism a... Read more

Darnold & Lyons demonstrates strong technical expertise and generally reliable service, as evidenced by a 20-year customer relationship and consistent maintenance work. However, a critical pricing concern emerges from one detailed review alleging aggressive upselling (recommending a $10,000 unit replacement for a $40 wire repair) and refusal to perform repairs on older equipment. Professionalism and project completion scores are supported by positive mentions of prompt, thorough technicians and successful maintenance visits, but the sample size is very small. The severe pricing complaint significantly impacts overall trustworthiness. Read less