Al Marino

Al Marino receives genuinely split feedback across all dimensions. Professionalism scores moderately because while many reviewers praise specific technicians — particularly Mark and Andrew — by name for courtesy and communication, there are notable failures including a no-show appointment, a technician who broke steps and said nothing, and a confusing initial phone interaction. Pricing is the ... Read more

Al Marino receives genuinely split feedback across all dimensions. Professionalism scores moderately because while many reviewers praise specific technicians — particularly Mark and Andrew — by name for courtesy and communication, there are notable failures including a no-show appointment, a technician who broke steps and said nothing, and a confusing initial phone interaction. Pricing is the most damaging dimension, with a large number of reviewers explicitly describing quotes as astronomical, predatory, or exploitative, including multiple accounts of prices 3–7x higher than competitors for identical work, with elderly customers appearing to be targeted. Project completion is mixed: several reviews praise timely, complete work, but there are documented cases of abandoned jobs, unfinished work with exposed piping left in bedrooms, and a large open hole left unsecured for two weeks. Experience scores moderately, as skilled technicians are praised in positive reviews, but negative reviews describe technicians who failed to diagnose problems correctly, refused to do proper work, or performed minimal effort while charging premium rates. Read less