Burke Plumbing

Burke Plumbing receives sharply mixed feedback across all dimensions. Professionalism scores moderately — many reviewers praise individual technicians as polite, friendly, and timely, but this is offset by serious complaints including lying to a customer, ignoring texts, no-shows on scheduled appointments, and a technician allegedly pocketing cash payment. Pricing is the weakest dimension by far... Read more

Burke Plumbing receives sharply mixed feedback across all dimensions. Professionalism scores moderately — many reviewers praise individual technicians as polite, friendly, and timely, but this is offset by serious complaints including lying to a customer, ignoring texts, no-shows on scheduled appointments, and a technician allegedly pocketing cash payment. Pricing is the weakest dimension by far, with numerous detailed complaints about quotes being dramatically understated, service call fees not being rolled into repair costs, and charges perceived as grossly excessive relative to the work performed. Project completion is also problematic — multiple reviews describe incomplete work, return visits that never happened, improperly installed fixtures, and work that failed within 24 hours. Experience scores middling: some technicians are praised as knowledgeable and effective, but others are criticized for misdiagnosing problems (e.g., recommending a new water heater when only a cartridge or pressure valve was needed), installing wrong-sized equipment, and leaving work in worse condition than found. Read less