Absolute Drain & Septic

The review set for this contractor paints a predominantly negative picture across nearly all dimensions. Professionalism is severely damaged by multiple accounts of argumentative behavior, hanging up on customers, ignoring callbacks for two weeks, and rough handling of property — with only one or two reviews offering genuine praise for politeness and attitude. Pricing concerns are explicit and s... Read more

The review set for this contractor paints a predominantly negative picture across nearly all dimensions. Professionalism is severely damaged by multiple accounts of argumentative behavior, hanging up on customers, ignoring callbacks for two weeks, and rough handling of property — with only one or two reviews offering genuine praise for politeness and attitude. Pricing concerns are explicit and serious, with one reviewer describing rigged repairs to generate repeat calls, another detailing inconsistent and non-itemized billing with unexplained charges, and a third feeling generally overcharged. Project completion is a major weakness: one customer had a septic tank broken during service and was abandoned, another had repairs that failed shortly after completion, and a third was never responded to at all — though a small number of reviews do confirm jobs were finished satisfactorily. Experience scores slightly higher than the other dimensions, as a few reviews acknowledge skill with older plumbing systems, but this is undercut by accounts of technicians struggling to locate leaks and failing to resolve a basic hot water issue that a competitor fixed quickly. Read less