Cates Plumbing

Chris Cates receives genuinely mixed feedback across all dimensions, with a clear pattern of strong positive experiences contrasted by serious failures. Professionalism is the most contested dimension: multiple reviewers praise his responsiveness and friendliness, but an equally significant number report chronic communication failures, no-shows, and significant tardiness without proactive updates.... Read more

Chris Cates receives genuinely mixed feedback across all dimensions, with a clear pattern of strong positive experiences contrasted by serious failures. Professionalism is the most contested dimension: multiple reviewers praise his responsiveness and friendliness, but an equally significant number report chronic communication failures, no-shows, and significant tardiness without proactive updates. Project completion is the most damaging dimension — at least two reviewers explicitly describe abandoned jobs, unfinished work, and a snake left stuck in pipes with no follow-through, which heavily drags this score down despite positive completions reported by others. Pricing feedback is relatively positive, with several reviewers noting upfront, fair, and competitive quotes, though one reviewer felt they paid for substandard and incomplete service. Experience scores moderately — positive reviews cite knowledgeable, efficient work, while negative reviews describe misdiagnosis of plumbing problems and work left in worse condition than found. Read less