Tom’s Plumbing and Repair Too

Tom's Plumbing demonstrates strong professionalism, project completion, and technical expertise across most reviews, with consistent praise for punctuality, communication, and quality workmanship. However, a critical 1-star review from 2024 reveals serious post-sale service failures: the owner became unreachable after installation, refused to provide a signed contract, and failed to honor promised... Read more

Tom's Plumbing demonstrates strong professionalism, project completion, and technical expertise across most reviews, with consistent praise for punctuality, communication, and quality workmanship. However, a critical 1-star review from 2024 reveals serious post-sale service failures: the owner became unreachable after installation, refused to provide a signed contract, and failed to honor promised first-year maintenance callbacks despite being contacted via registered mail. Pricing is generally fair, though one 2018 review cited $400 for work with poor execution and debris contamination. The business shows a troubling pattern of excellent initial service followed by abandonment of follow-through obligations, which directly contradicts the positive narrative in older reviews. Read less