Thriftway Plumbing

Thriftway Plumbing receives a critically low WW Score of 32.8, driven by overwhelming evidence of severe deficiencies across all dimensions. Pricing is the most damaging factor, with 28 reviews documenting egregious overcharging—customers report being charged $1500–$2900 for jobs worth $150–$600, with vague estimates and undisclosed fees. Professionalism is severely compromised, with 24 revi... Read more

Thriftway Plumbing receives a critically low WW Score of 32.8, driven by overwhelming evidence of severe deficiencies across all dimensions. Pricing is the most damaging factor, with 28 reviews documenting egregious overcharging—customers report being charged $1500–$2900 for jobs worth $150–$600, with vague estimates and undisclosed fees. Professionalism is severely compromised, with 24 reviews citing rudeness, hanging up on customers, refusal to provide service, blocking phone numbers, and aggressive behavior toward clients. Project completion suffers from incomplete work, warranty refusals, defective installations, and failure to honor callbacks. While a small number of reviews (5 positive) praise individual technicians like Jesus and Matthew for courtesy and skill, these are vastly outweighed by systemic complaints spanning nearly two decades. The company's pattern of targeting vulnerable populations (elderly, first-time homeowners, pregnant women) and refusing to honor stated guarantees is particularly concerning. Read less