The Plumbing & Drain Company

The Plumbing & Drain Company demonstrates strong technical competence and project completion capability, with many customers praising individual technicians' skill and thoroughness. However, the company is significantly hampered by persistent professionalism issues—particularly poor scheduling communication, missed appointments, and inconsistent customer service—and by widespread pricing compl... Read more

The Plumbing & Drain Company demonstrates strong technical competence and project completion capability, with many customers praising individual technicians' skill and thoroughness. However, the company is significantly hampered by persistent professionalism issues—particularly poor scheduling communication, missed appointments, and inconsistent customer service—and by widespread pricing complaints alleging overcharges and bait-and-switch tactics. While recent reviews (2024-2025) show some improvement in service quality, historical patterns of communication failures and pricing disputes remain concerning. The company's score reflects a capable workforce undermined by operational and management shortcomings. Read less