Raven Plumbing

Raven Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently discussed dimension and is sharply divided: positive reviewers praise punctuality, courtesy, and honest communication, while negative reviewers describe being forgotten after calls, unreturned messages, scheduling failures, and confrontational responses to complaints. Pricing is simila... Read more

Raven Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently discussed dimension and is sharply divided: positive reviewers praise punctuality, courtesy, and honest communication, while negative reviewers describe being forgotten after calls, unreturned messages, scheduling failures, and confrontational responses to complaints. Pricing is similarly polarized — one reviewer was charged exactly as quoted despite extra labor, and another long-term customer praised competitive rates, but a detailed 2014 review documents a billing rate nearly double what was quoted ($153.60/hr vs $96/hr), significantly dragging this score down. Project completion is the most damaging dimension: multiple reviews describe abandoned work, reversed faucet installation, drain lines that flooded a basement on first use, and the owner placing liens on customers after disputed or incomplete jobs. Experience scores reflect a contractor capable of competent routine work but with documented failures in technical execution and problem diagnosis. The majority of positive reviews are from 2011 and earlier, while negative reviews span a wider range of years including more recent ones, suggesting a possible decline in service quality over time. Read less