Find Nearby Plumbers In Tacoma, Washington

Conan's Drain Cleaning earns strong marks across all four dimensions, with the most consistent praise directed at professionalism and pricing transparency. Numerous reviewers explicitly highlighted same-day responsiveness, honest upfront pricing, and no upselling — a pattern that appears across many independent reviews spanning several years. Project completion scores are high but slightly tempered by one notable negative review citing a complete failure to return calls over a week, and two instances where the job could not be fully completed (though in both cases the contractor handled the situation with integrity by referring out or reducing the charge). Experience scores are supported by multiple reviewers describing successful resolution of problems that other plumbers had failed to fix, which is a strong signal of technical competence. The one 1-star review regarding unreturned calls is a meaningful data point that prevents a perfect professionalism score.

• One 1-star review (2022-02-16) explicitly describes a week of unreturned calls across voicemails, texts, and messages — this is a direct professionalism concern and was weighted accordingly.
• Two reviews (2015-04-06 and 2019-06-09) describe jobs that were not fully completed by Conan, though both were handled with transparency and appropriate referrals or reduced charges — these were factored into project completion scoring.
• A significant portion of reviews (roughly 10 of 24) are older than 3 years, with 6 reviews dating back to 2013–2018. More recent reviews (2022–2024) remain largely positive, suggesting consistency, but the older reviews carry reduced recency weight.
• No strong fake review patterns detected. Reviews vary in length, detail, specificity, and tone. Several mention specific names, dollar amounts, and unique circumstances, which supports authenticity.
• All 23 positive reviews are 5-star with no 2, 3, or 4-star ratings present. While this could raise a flag, the specificity and variety of detail across reviews makes organic origin more plausible than coordinated fake reviews.

This WW Score is based on 24 reviews with strong mention counts across all four dimensions and credible, specific review content — the score carries HIGH overall reliability, modestly tempered by the presence of one clear negative experience and a skew toward older reviews in the dataset.

Pipe Dreams and Kevin receive overwhelmingly positive feedback across all four scored dimensions, with professionalism being the most consistently praised trait — reviewers frequently cite punctuality, clear communication, cleanliness, and a respectful, no-pressure attitude. Pricing is a standout strength, with multiple reviewers explicitly noting that Kevin came in significantly below competing bids and never added hidden fees, though one 2-star review flagged a responsiveness failure where a new client was left without a reply after being told to text their information. Project completion scores well, with reviewers describing jobs finished efficiently, often same-day, with follow-through and callbacks honored — though the one negative review does introduce a minor flag around responsiveness to new inquiries. Kevin's technical experience and problem-solving ability are praised in detail across many reviews, including complex scenarios like basement ADU plumbing, obscure part sourcing, and accurate leak diagnosis, lending strong credibility to the experience score.

• One 2-star review (2018-09-10) describes a failure to follow up after being asked to text contact information, indicating a potential gap in responsiveness to new client inquiries. This is the only negative review and is not reflected in the otherwise uniformly high ratings.
• The majority of reviews (14 of 19) are older than 12 months as of mid-2025, with only 2 reviews from the past 12 months (2024-05-27 and 2023-06-13). Recency of feedback is limited and the score may not fully reflect current service quality.
• All ratings except one are 5-star, which warrants mild scrutiny. However, reviews contain specific job details, named individuals, dollar amounts, and varied writing styles, which significantly reduces the likelihood of fabrication. No fake review flag is raised.
• The 2020 and earlier reviews represent a different operational period and may reflect a smaller crew or different workload capacity than the current business.

This WW Score carries HIGH overall confidence due to a substantial volume of detailed, specific, and stylistically varied reviews across all four dimensions, though the limited recency of most reviews (the majority predating 2023) means the score should be treated as a strong historical indicator rather than a fully current assessment of service quality.

Tacoma Sewer Scope demonstrates exceptional performance across all measured dimensions. Professionalism is consistently praised with 72 mentions highlighting punctuality, communication, friendliness, and responsiveness. Project completion scores highly with 68 mentions confirming thorough inspections, timely reports with video/photos, and follow-through on callbacks. Experience is well-documented across 65 mentions emphasizing technical knowledge, problem-solving ability, and quality workmanship. Pricing receives strong marks from 18 mentions noting fair, transparent, and reasonable costs with no hidden charges. The company's business model—inspection-only without repair services—is repeatedly cited as eliminating conflicts of interest.

• Two negative outliers detected: 1-star review (2017-07-22) claiming exaggerated repair recommendations contradicts 74 other 5-star reviews and appears isolated; 3-star review (2017-04-10) citing alleged sexist comment and interpersonal friction is the only complaint of this nature. Both are substantially older (6-7 years) and do not reflect current service patterns.
• Review corpus is heavily skewed toward 5-star ratings (73 of 75 reviews). While this may reflect genuine quality, the near-absence of 2-4 star reviews limits ability to identify moderate performance issues. Recommend treating scores as upper-bound estimates.
• Recency note: 27 reviews are from 2019 or earlier (36% of corpus). Most recent reviews (2024) continue to reflect same high standards, suggesting consistency over time.

This WW Score of 88.2 is highly reliable, supported by 75 reviews with consistent messaging across all four dimensions and strong mention counts (18-72 per dimension). The two negative outliers are isolated, dated, and substantially contradicted by the broader pattern. However, the extreme skew toward 5-star ratings suggests this score may represent an upper-bound estimate of true performance; actual performance could be slightly lower if moderate complaints are underrepresented in the review sample.

Apex Backflow Services, led primarily by Josh, receives consistently strong praise across all four scored dimensions. Professionalism is the most frequently mentioned dimension, with reviewers repeatedly highlighting punctuality, responsiveness, friendly communication, and a positive attitude even in challenging situations. Pricing is explicitly called out as a strength in multiple reviews, with customers noting they paid half the price of competitors and received no hidden fees. Project completion is well-supported, with reviewers describing work completed as promised, paperwork handled on their behalf, and even a no-charge second visit when a minor obstruction was found. Experience is reflected in comments about Josh's knowledge, calm competence, and ability to resolve issues efficiently. The one negative review relates solely to a service area limitation and does not reflect on workmanship or conduct.

• All 14 positive reviews are 5-star ratings with no mixed or critical feedback beyond the service area complaint, which warrants mild scrutiny.
• Several reviews use similarly enthusiastic language ('amazing', 'highly recommend', 'will use again next year'), though most include specific details that suggest genuine experiences rather than fabricated reviews.
• A significant portion of reviews are older than 12 months (9 of 15 reviews predate May 2023), with the most recent cluster from May 2024. The score is primarily anchored by older data, though the 2024 reviews are consistent in tone and content.
• No negative feedback exists on workmanship, pricing, or completion — while this may reflect genuine quality, the absence of any critical detail across 14 positive reviews slightly reduces full confidence in the score ceiling.

This WW Score is moderately reliable overall — the high mention counts across all dimensions provide statistical grounding, but the age of many reviews and the uniformly perfect ratings suggest the score should be treated as a strong positive signal rather than a guaranteed current performance indicator.

Michael (and occasionally named associates Josh, William, and Surgey) earns overwhelmingly positive marks across all four dimensions, with professionalism being the standout strength — punctuality, communication, courtesy, and cleanliness are mentioned repeatedly and consistently across dozens of recent reviews. Project completion is also very strong, with the vast majority of jobs described as finished same-day or within the promised timeframe; the one notable exception is a 2022 review (Serge) describing an abandoned vanity installation and unreturned calls, which meaningfully tempers the completion score. Pricing is generally praised as fair and competitive, with multiple reviewers noting Michael talked them out of unnecessary work or waived charges entirely — however, two negative pricing reviews (a $250 drain quote called non-affordable, and a $150 charge for a 15-minute visit) prevent a higher score. Experience and technical knowledge are consistently praised, including successful diagnosis of complex or obscure issues that other plumbers could not resolve. The score is highly reliable given the large volume of recent, detailed, and specific reviews.

• MULTIPLE TECHNICIAN NAMES: Reviews reference at least four different technicians — Michael/Mike, Josh, William, and Surgey — suggesting this may be a multi-person operation or aggregated business profile rather than a single contractor. Scores may reflect team-level rather than individual performance.
• VERY OLD REVIEWS: Several reviews date from 2013–2016 and include entries with no review text ('unknown', 'See above', 'He did an excellent job in all respects.'). These were given minimal weight in scoring due to age and lack of usable content.
• ABANDONED JOB FLAG: One 3-star review (Serge, Feb 2022) explicitly describes an incomplete job — toilets installed but a promised vanity installation was never completed, with calls and texts going unanswered for two weeks. This is a meaningful project completion concern and was factored into the project completion score.
• NEGATIVE PRICING SIGNALS: Two reviews explicitly criticize pricing — one calling a $250 drain quote non-affordable, and another objecting to a $150 charge for a 15-minute visit with no resolution. These were weighted against the many positive pricing mentions.
• COMMUNICATION FAILURE: One 2-star review (Feb 2024) reports that after an initial response, the contractor asked for a callback number and then never followed up, moving on to the next customer. This is a responsiveness concern factored into professionalism.
• POSSIBLE REVIEW AGGREGATION: The mix of technician names, geographic references (Naperville, LaGrange Park, Maple Valley, Shoreline Amphitheater), and review date spans suggest this profile may aggregate reviews from multiple service areas or time periods under one business listing. Consumers should verify current operator details.
• NO FAKE REVIEW PATTERNS DETECTED: Despite the high volume of 5-star reviews, the majority contain specific job details, named technicians, described problems, and varied writing styles. No significant fake review pattern was identified.

This WW Score is based on a large sample of 101 reviews spanning 2013–2024, with the majority being recent (2023–2024) and highly detailed, yielding HIGH confidence across all four dimensions — however, consumers should note the multi-technician profile, a documented case of an abandoned job, and two credible negative pricing complaints, which introduce moderate uncertainty around consistency.

All About Rooter earns strong scores across all four dimensions, with professionalism being the most consistently praised attribute — nearly every reviewer explicitly mentioned courtesy, promptness, and responsiveness, including same-day and after-hours service. Project completion is also well-supported, with reviewers frequently noting jobs were finished on time, ahead of schedule, or with follow-up visits honored. Experience scores are bolstered by multiple reviewers describing skilled diagnosis, effective problem-solving, and technical knowledge that other plumbers had failed to demonstrate. Pricing is generally viewed as fair and competitive, though one 2-star review explicitly flagged a lack of upfront estimate and a high cost for a short job, which moderately tempers the pricing score. The overall picture is of a reliable, skilled, and customer-friendly operation with a strong track record across many years of reviews.

• Most reviews are older than 12 months — the majority predate 2023, with only 2 reviews from 2023 and several dating back to 2015–2017. Recency weighting reduces confidence in current performance.
• One 2-star review (2020-11-14) explicitly cited a lack of upfront estimate and a high price for a 15-minute job — this is a meaningful negative data point for the pricing dimension.
• Several reviews use similarly enthusiastic language and all-5-star ratings, which warrants mild fake review awareness scrutiny. However, most reviews include specific names, job details, and unique circumstances, which reduces the likelihood of fabrication. No strong fake review pattern detected.

This WW Score is moderately reliable — it is based on 17 reviews with strong mention counts across all dimensions, but the preponderance of older reviews (many from 2015–2020) means the score may not fully reflect the contractor's current performance quality.