Mr. Rooter Plumbing of Tacoma

Mr. Rooter receives strong praise for individual technician professionalism, friendliness, and technical knowledge — with named techs like Dustin, Tanner, Nathan, and Zach repeatedly highlighted for courtesy and competence. However, pricing is a significant and recurring concern: multiple reviewers across different time periods describe charges as steep, opaque, or outright deceptive, including ... Read more

Mr. Rooter receives strong praise for individual technician professionalism, friendliness, and technical knowledge — with named techs like Dustin, Tanner, Nathan, and Zach repeatedly highlighted for courtesy and competence. However, pricing is a significant and recurring concern: multiple reviewers across different time periods describe charges as steep, opaque, or outright deceptive, including one detailed account of billing fraud, a court judgment against the company, and several instances of quotes far exceeding competitors. Project completion is mixed — many jobs are completed same-day and efficiently, but there are notable failures including a $1,200 repair that did not fix the problem, a $3,000+ job that created a new water outage, a paid drain clearing that left the line still blocked, and a sewer job with poor communication and unfinished driveway restoration. Experience scores moderately well based on explicit mentions of knowledgeable diagnostics and skilled workmanship, but is tempered by at least two cases where technicians misdiagnosed problems or refused to explore simpler solutions that competitors later executed successfully. Read less