Mitchel Plumbing

Mitchel Plumbing shows a deeply mixed track record across all four dimensions. Professionalism is significantly dragged down by multiple explicit complaints of ghosting (at least 3 separate reviews), poor communication, and unresolved callbacks, though older and some recent reviews praise individual technicians like Kevin and Ryan as courteous and punctual. Pricing is a notable concern, with at le... Read more

Mitchel Plumbing shows a deeply mixed track record across all four dimensions. Professionalism is significantly dragged down by multiple explicit complaints of ghosting (at least 3 separate reviews), poor communication, and unresolved callbacks, though older and some recent reviews praise individual technicians like Kevin and Ryan as courteous and punctual. Pricing is a notable concern, with at least two reviews describing bills of $750–$1,000 for relatively minor work, an undisclosed $200 service call charge, and a general sense of overcharging — partially offset by older reviews praising fair and transparent pricing from Charly. Project completion is a serious weak point: multiple reviews describe abandoned work, a failed heating system repair, a flooded basement from faulty installation, and a leaking faucet left unresolved, though positive reviews do describe jobs completed efficiently and thoroughly. Experience scores moderately, with strong praise for handling older homes and complex commercial work, but undermined by incidents where basic diagnostic steps were skipped and incorrect installations were discovered after the fact. The overall picture is of a company with a strong historical reputation that has experienced meaningful quality decline in recent years. Read less