Overview of Company Customer Sentiment Analysis in May
This contractor's review record is overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by repeated accounts of no-shows, extreme tardiness, unresponsive communication, argumentative dispatchers, and workers walking off the job due to non-payment. Project completion is nearly non-existent as a positive — multiple reviewers explicitly state work was left ... Read more
This contractor's review record is overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by repeated accounts of no-shows, extreme tardiness, unresponsive communication, argumentative dispatchers, and workers walking off the job due to non-payment. Project completion is nearly non-existent as a positive — multiple reviewers explicitly state work was left incomplete, abandoned, or had to be redone by the customer or another company. Experience scores are critically low due to documented code violations, incorrect installations, plumbers lacking basic knowledge of local code, and a plumber who arrived without necessary tools or parts. Pricing received a marginally higher score only because one reviewer noted a partial goodwill discount attempt, but this is heavily offset by a separate review describing undisclosed additional labor charges and a near-$500 charge for work that made a leak worse. The two positive reviews (5-star) are brief, lack specific detail, and stand in stark contrast to the seven detailed 1-star reviews, reducing their weight in this analysis. Read less